I just wanted to pass on some feedback which I will be sharing with our team at our next meeting. Visiting Arahoe School this morning, a couple of Topline guys arrived onsite, they were the perfect example of how subcontractors should act when arriving onsite (I wish I could clone them).
All of your men were in the correct PPE gear, smiling, ready to work, they said good morning to the other trades onsite and they asked our foreman for inductions. I could tell they were awake, looking at their surroundings, and assessing how they were going to complete their work today.
It is a pleasure to see that your team onsite are not only compliant but are also being positive role models to all other trades onsite. For them health and safety is a priority and it is a credit to the individuals and the foremans/supervisors who are obviously encouraging them.
Thanks guys for being a pleasure to deal with!
Morgan Anderson Health | Safety & Compliance Coordinator
Accent Construction Interiors Ltd
Topline Trade Services Limited was commissioned by Rheem New Zealand to completely re-clad the walls to our water heater manufacturing facility at Rosebank Road, Avondale, Auckland. Because the work had to be carried out whilst the manufacturing facility was in operation, there was a very high concern for managing the safety aspects of the project. It was imperative that neither Topline personnel nor Rheem staff were to be exposed to any hazardous situation during the project.Topline consulted daily with Rheem about the project. The "what, where, how and when" aspects were fully understood by both parties and the result was an incident free environment throughout the project. I believe that to be a very professional approach by Topline.
The re-cladding was undertaken in early spring with some meteorological challenges but the work was done within both budget and timeline.
Senior management came on site very regularly to ensure all work was correct and met stringent specifications. The preciseness of the result was also truly professional in all aspects. Guttering, down pipes, vent points and the like were all very tidy.
I have no hesitation to recommend Neil and their team as a professional and competent organisation who take their work seriously in all aspects including today's requirements of health and safety management whilst at work.
Philip Sawle | Plant Manager
Rheem New Zealand Limited
Topline Trade Services has been the primary maintenance company contracted to Plant and Food for our programmed and general maintenance requirements for approximately three years. This includes all plumbing, gasfitting and roofing requirements, covering day to day issues as well as scheduled services such as gutter, roof and cesspit cleaning.
We can count on Topline to provide fast response and professional service. Having built a working relationship spanning three years, they now have specific staff that look after our requirements as they are familiar to our operations and layout, allowing them to provide a more efficient and dedicated service.
I would confidently recommend Topline Trade Services for any company's maintenance and general trades requirements.
John Curtain | Facilities Manager
Plant & Food Research NZ
Your plumber was friendly, polite, helpful and obviously very good at his job. We are extremely pleased with the end result and will not hesitate to use you again and recommend you to our friends.
J.J | Sandringham
Your serviceman was very good, obliging, knew how to go about the job and it was a pleasure to get someone who gave a feeling of understanding and confidence about his work.
Maurice | Kohimarama, Auckland
I would really like to express my thanks to Topline in the very professional way that you carried out the recent job at our property.
The tradesman should be congratulated on his commitment to finding the problem, then organising what needed to be done and keeping the customer informed. His professional approach in dealing with our requirements was exceptional and really does show us there are still some customer focused companies around.
You can be assured that we will be using your company again when needed in the future.
Mike | Onehunga, Auckland
My wife and I wish to thank you and your company for your fast and efficient service. We have had to use your company a few times in the last year, once for a new ensuite installation and then for other smaller jobs. At all times we have received outstanding service and you made a potentially stressful time quite a relief, thank you. Your tradesmen are all a credit to you.
James | Remuera, Auckland
It started with a phone call to your FANTASTIC Receptionist and Operations Team. From the way they answered the phone, to handling my problem, to the way they personalised their approach, to the phone call reconfirming my appointment - this was an example of excellent Customer Service.
Then there was your BRILLIANT Maintenance Man. He arrived on time, as scheduled, having rung before to reconfirm the appointment. The best part of all though, was the friendly and professional manner that was not in the least condescending as can often occur when trades people are talking to us novices. I then had the problem and options discussed with me.
In my work capacity, I have the priviledge in dealing with a number of companies and would like you to know that Topline Trade Services is right up there with the best of them.
Sue | Epsom, Auckland
I would just like to provide some feedback on the work done by one of your team last week. Your plumber was absolutely outstanding. I have been so impressed with his whole approach. He thinks on his feet, works in a very organised way and communicates exceptionally well. I just wanted you to know how impressed I have been with everything he has done, and how he has done it. I cannot speak highly enough about him, he’s one in a million. Thank you for all the work done last week – it was outstanding.
Gloria Budgen | General Manager
Caughey Preston Trust