West Harbour Lodge based in Massey, Auckland, is part of the Oceania Group and provides rest home and hospital care to seniors. The facility has views over Royal Reserve Park and has large communal areas, a craft room, an on-site hairdressing salon and a laundry.
The huge facility has a central laundry room which runs 24/7. Topline was called in when the computerised commercial laundry machines kept turning themselves off because the old plumbing system could not supply the correct volume and water temperature to cope with the amount of washing needing to be laundered. Given the huge number of patients and retirees living in the village, it was imperative that the machines were up and running as quickly as possible to meet the constant demand.
The Topline team, led by Operations Manager Willie Downie, knew the site very well as they have been carrying out maintenance and repair work at West Harbour Lodge for several years. Willie says, “The old system simply couldn’t cope with the huge amount of water that was needed so we specified a stand-alone dedicated hot water system run on natural gas.