COVID19 - ESSENTIAL SERVICES

COVID-19,  ALERT LEVEL 4 - lock down

During NZ's lock down, Topline Trade Services is an Essential Service, meaning we are able to carry out work related to critical infrastructure, or services immediately needed to maintain human health and safety at home or work.

IF YOU ARE AN ESSENTIAL SERVICE:

We can continue to perform all plumbing, gasfitting and drainage work that is associated with ensuring your essential services and critical infrastructure can keep operating

Some examples of essential services are businesses associated with fast-moving consumer goods, food production or key public services. We can also carry out work associated with health services or emergency services.

ALL OTHER BUSINESSES OR RESIDENTIAL CLIENTS

We are unable to provide services to those that do not appear on the essential services list or other businesses or residential clients unless they meet the criteria below...

Under this definition the services must:

1. Be needed to maintain human health and safety at home or work; and

2. This need must be immediate.

EXAMPLES OF WHAT WE CAN WORK ON

  • Hot water cylinders
    Repair or replacement of hot water cylinders that have failed, as the hot water will be required for sanitation purposes.
  • Blocked waste pipes
    Unblocking and repair or replacement of sanitary waste pipes where there is an immediate threat to human health and safety.
  • Water pipes
    Repair or replacement of water pipes where there is an immediate threat to human health and safety.
  • Gas fitting / gas appliances
    Repair or replacement of gas piping, fittings and appliances where there is an immediate threat to human health and safety.

EXAMPLES OF WHAT WE CAN’T WORK ON

  • Minor leak repairs
  • Tap washer replacement
  • Routine servicing
  • Sanitary fixture replacement that are working

The emphasis is on essential repairs, not those that can wait for another day and pose no immediate threat to health and safety.

The lockdown is designed to increase our nation’s ability to fight and stamp out the COVID-19 virus. It is important that all of us play our part in respecting the lockdown if the disease is to be defeated.

WHAT YOU CAN EXPECT 

The safety of our people, both customers and staff, is our top priority. This means we have additional measures in place for our team to protect themselves and you.

Please be aware that you’ll be asked a few mandatory questions at the time of booking and again before our staff arrive for the job. These include:

  1. Have you, or anyone in your household, travelled overseas in the last 14 days?
  2. Are you, or anyone in your household, currently feeling unwell or experiencing any symptoms?
  3. Do you, or anyone in your household, have need for self-isolation?

Topline has always had a strong focus on health and safety but we are increasing our already high standards of hygiene to maintain a safe working environment. In addition to the standard protocols of using nitrile gloves, strict hand washing and sanitising protocols, and staying home when unwell; all staff to maintain personal distance when communicating (preferably 2 metres), which includes no handshakes.

If you have an immediate requirement and meet the criteria as outlined above, please contact us on 0800 111 818 – we’re here to help! Please note that call-out charges apply.

 Should you have any non-urgent jobs you wish to book in for when we return to work, please make an enquiry on our contact page or email info@topline.co.nz

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Topline RoofingClick here for all your roofing requirements.
Call 0800 111 818 for all enquiries.
International customers please call: +64 96306 353
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