We are unable to provide services to those that do not appear on the essential services list or other businesses or residential clients unless they meet the criteria below...
Under this definition the services must:
1. Be needed to maintain human health and safety at home or work; and
2. This need must be immediate.
Hot water cylinders
Repair or replacement of hot water cylinders that have failed, as the hot water will be required for sanitation purposes.
Blocked waste pipes
Unblocking and repair or replacement of sanitary waste pipes where there is an immediate threat to human health and safety.
Repair or replacement of water pipes where there is an immediate threat to human health and safety.
Gas fitting / gas appliances
Repair or replacement of gas piping, fittings and appliances where there is an immediate threat to human health and safety.
The emphasis is on essential repairs, not those that can wait for another day and pose no immediate threat to health and safety.
The lockdown is designed to increase our nation’s ability to fight and stamp out the COVID-19 virus. It is important that all of us play our part in respecting the lockdown if the disease is to be defeated.
The safety of our people, both customers and staff, is our top priority. This means we have additional measures in place for our team to protect themselves and you.
Please be aware that you’ll be asked a few mandatory questions at the time of booking and again before our staff arrive for the job. These include:
Topline has always had a strong focus on health and safety but we are increasing our already high standards of hygiene to maintain a safe working environment. In addition to the standard protocols including scanning in, temperature checking, using nitrile gloves, strict hand washing and sanitising protocols, and staying home when unwell; all staff to maintain personal distance when communicating (preferably 2 metres), which includes no handshakes.
If you have an immediate requirement and meet the criteria as outlined above, please contact us on 0800 111 818 – we’re here to help! Please note that call-out charges apply.
Should you have any non-urgent jobs you wish to book in for when we return to work, please make an enquiry on our contact page or email email@example.com